Privacy Policy

Hello Conversions is a real-time revenue analytics and conversion intelligence platform operated by Vision Labs ("Vision Labs," "we," "us," or "our"). Hello Conversions gives businesses unified visibility into their revenue operations by connecting to platforms such as Lead Connector and third-party payment processors.

This Privacy Policy explains how Hello Conversions collects, uses, stores, protects, and shares information about you when you use helloconversions.com and any associated services (collectively, the "Service").

By accessing or using the Service, you agree to the practices described in this Policy.

Information you provide directly:

• Account registration details: name, email address, company name, and password
• Billing information, processed by our third-party payment processor (we do not store full card numbers)
• Support messages, feedback, and attachments you send to us
• Names and email addresses of team members you invite to your workspace

Information collected automatically:

• Usage data: pages visited, dashboard interactions, and session durations
• Device and log data: IP address, browser type, operating system, and referral URL
• Cookies and similar tracking technologies (see Section 9)

Data from connected third-party services:

When you authorize integrations with platforms such as Lead Connector, Stripe, or other payment processors, we collect and process data from those services necessary to power your Hello Conversions dashboards. This may include contact records, lead data, pipeline information, transaction records, subscription details, and revenue events.

This section specifically addresses how Hello Conversions accesses, uses, stores, and shares data obtained through Google APIs, in compliance with the Google API Services User Data Policy.

What Google user data we collect:

When you choose to sign in using Google OAuth, we request access to:

• Your basic Google profile information: name, email address, and profile photo
• Any additional Google API scopes explicitly described and consented to at the time of authorization

How we use Google user data:

We use Google user data solely to provide and improve the features of Hello Conversions that you have requested. Specifically:

• To authenticate your identity and maintain your secure login session
• To associate your Google account with your Hello Conversions workspace
• To display your profile information within the application

Important distinction regarding advertising:

Hello Conversions provides conversion tracking and advertising data services to clients as its core business. This means your clients' conversion data, revenue events, and campaign performance data may be transmitted to advertising platforms (such as Google Ads, Meta, and others) as part of the Service we render.

However, data obtained through Google OAuth — meaning your name, email address, and profile information used to log in to Hello Conversions — is strictly separate and is never used for advertising targeting, transmitted to ad platforms, or shared with third parties for any advertising purpose whatsoever.

Prohibited uses of Google user data:

Vision Labs and Hello Conversions do not use Google user data for any of the following:

• Targeted, personalized, or retargeted advertising
• Selling data to data brokers or information resellers
• Determining creditworthiness or for lending purposes
• Training AI or machine learning models
• Creating independent user profiles for purposes unrelated to the Service
• Any purpose other than providing or improving user-facing features of Hello Conversions

How we store Google user data:

Google user data is stored on secured servers using encryption at rest and in transit. Access is restricted to authorized personnel. We retain Google user data only as long as your account is active or as otherwise described in Section 7.

How we share Google user data:

We do not share, transfer, sell, or disclose Google user data to third parties, except in the limited circumstances described in Section 5. We do not sell Google user data under any circumstances.

We use the information we collect to:

• Provide, operate, and maintain the Hello Conversions platform and dashboards
• Transmit conversion and revenue data to advertising platforms on your behalf, as the core service you have subscribed to
• Process transactions and send billing-related communications
• Send product updates, security alerts, and administrative notices
• Respond to support requests and troubleshoot issues
• Monitor and analyze usage to improve the Service
• Enforce our Terms of Service and protect against fraud or abuse
• Comply with applicable laws and legal obligations

We do not sell, rent, or trade your personal information. We share data only in the following circumstances:

Service providers:

We share data with the following third-party vendors who help us operate the Service. Each vendor receives only the data necessary for their specific function and is bound by contractual obligations to protect your data.

Advertising platforms (as a core service):

Hello Conversions transmits your clients' conversion data, revenue events, and campaign performance data to advertising platforms (such as Google Ads, Meta Ads, and others) as the primary service we provide. This data is your clients' business data, which you control and authorize us to transmit on your behalf. This does not include Google OAuth login data.

Legal compliance:

We may disclose data when required by law, court order, or governmental authority, disclosing only the minimum information necessary.

Business transfers:

In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you in advance of any such transfer.

With your consent:

We share data for any other purpose only with your explicit authorization.

Vision Labs implements industry-standard technical and organizational measures to protect your data, including:

• Encryption in transit: all data transmitted between your browser and our servers is protected using TLS/HTTPS
• Encryption at rest: stored data is encrypted using AES-256 or equivalent standards
• Access controls: role-based access limits data access to authorized personnel only
• Infrastructure security: our data pipeline environments are configured with network-level isolation and audit logging
• Incident response: we maintain a documented security incident response plan and will notify affected users of any data breach as required by applicable law

No method of electronic transmission or storage is 100% secure. While we apply robust security measures, we cannot guarantee absolute security.

How to request deletion:

You may request deletion of your personal data at any time by emailing hello@helloconversions.com. We will fulfill verified deletion requests within 30 days, subject to legal retention obligations.

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Receive your data in a portable, machine-readable format
• Object to or restrict certain processing activities
• Withdraw consent at any time (such as disconnecting your Google account) without affecting prior processing

To exercise any of these rights, contact us at hello@helloconversions.com. We will respond within 30 days of a verified request.

We use cookies and similar technologies to operate the Service and understand how it is used:

• Essential cookies: required for authentication, session management, and security
• Analytics cookies: used to understand aggregate usage patterns and improve the Service
• Preference cookies: used to remember your settings and display preferences

We do not use cookies for targeted advertising or third-party ad networks. You can control cookies through your browser settings, though disabling essential cookies may affect Service functionality.

Hello Conversions is intended for business users and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at hello@helloconversions.com and we will delete it promptly.

When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and notify active users via email or in-app notification at least 14 days before changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Policy.

For questions, concerns, or data requests related to this Privacy Policy:

Vision Labs / Hello Conversions
Email: hello@helloconversions.com
Website: helloconversions.com